Too easy! You just have to follow the following detailed steps:

Select the product you are interested in and quantity, and add it to your shopping cart

With your shopping cart ready, press “go to pay”

Confirm that you have read and accepted the Terms and Conditions

Complete shipping and contact information

Select the payment method of your preference

Confirm your payment

With your purchase completed, you will receive a purchase confirmation email and order details

If you have any inconvenience, please write totiendaonline@viumanent.cl

You will receive your ticket in the email registered in the purchase. In any case, you can request it by sending an email totiendaonline@viumanent.cl

Yes, in the Viña visitor center.

Address: Carretera del Vino Km 37, Cunaco, Santa Cruz.

*Important: you cannot buy in the online store and withdraw from the physical store, they are completely independent stores.

Yes, we work with security standards and all information entered on our site is kept confidential. We only ask that you enter the information necessary for the payment and shipping of your purchase. We do not store your credit card or bank account information.

We work with Mercado Pago for web purchases.

You can pay with credit and debit cards issued in Chile.

Yes, you will have the option to pay in installments.

Yes, we ship to Chile. We currently work with Armonía Transportes for the Metropolitan region, and Urbano Express for the rest of the country.

Shipping is to the user's home. These Couriers are assigned depending on your commune and region.

RM: It depends on the amount of wine you bring and your commune.

Check the details of the rates here

Free shipping for purchases over $50,000 only in the RM.

Since your order has been confirmed, you should receive it between 1 to 5 days, except for dates with offers with a maximum period of 20 business days.

Delivery times may vary due to courier route scheduling due to accessibility.

DELIVERY FREQUENCIES BY COMMUNES:

General consideration:

Transportation Orders must be delivered no later than 3:00 p.m. to enter the Route the next day.

See shipping days

Monday to Friday from 9:00 a.m. to 7:00 p.m.

Once you make your purchase, you will receive an email with the confirmation of your order and then once shipped, you will receive an email with your tracking number, with which you can identify your purchase.

You can also track your order at this link https://app.beetrack.com/track/

See an example

Write to us attiendaonline@viumanent.cl indicating your order number. We will review it as soon as possible and get back to you.

You can write to us attiendaonline@viumanent.cl indicating your order number and explaining what happened. We will review what may have happened as soon as possible and we will contact you.

Yes, no problem.

No, they are completely independent stores.

WHEN YOU CAN MAKE A PRODUCT EXCHANGE AND/OR MONEY REFUND

When your purchase and shipment have been made through the Viña Viu Manent Online Store

When what you received does not correspond to your purchase

When the product has broken labels, or broken or broken bottles

When you have kept the product in its original packaging, the bottle closed and without label damage

HOW TO COMMUNICATE YOUR NEED FOR CHANGE

You can contact us by phone, in the contact forms on our website or via email within 10 days of your purchase.

Contact us at email:tiendaonline@viumanent.cl

From Monday to Friday, from 9:00 a.m. to 1:00 p.m. and from 2:30 p.m. to 4:00 p.m. you can contact us at: 2 28403181

WHAT SHOULD I PRESENT TO REQUEST AN EXCHANGE AND/OR MONEY REFUND

To accept exchange and refund of money you must present the receipt and remember that the product must be closed, without deterioration of labels and kept in its original packaging.

DEADLINES FOR PRODUCT EXCHANGE AND/OR MONEY RETURN

The deadline is 15 business days, once the return is approved.

You have to send an email totiendaonline@viumanent.cl to recover your ticket.

Your money will be returned to your Mercado Pago account. If you do not have a Mercado Pago account, one will be created temporarily with the email registered during the purchase. If you paid with debit, Mercado Pago is credited, and if you paid with credit, you will see the money reflected in the payment method.